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Knowledge Base

Doing market sizing like a pro – and why should businesses prioritize it?

How to Optimize Images for a Website

Financial Planning for Retirement: Overcome Psychological Barriers to Saving

Tips on How to Improve Photos for Social Media and Websites

What Is IT Infrastructure Management Services? Why Your Business Needs It

Scalability in the Cloud: How Businesses Can Grow without Boundaries

Cost-Benefit Analysis of Cloud Services—When Does a Move to the Cloud Make Financial Sense?

7 Steps for Transitioning to a New Business Banking Provider

Maximize Your Trading with Secure Forex Expert Advisors: Ensuring Safety and Efficiency

Why Small Businesses Should Prioritize Real Phone Numbers and Addresses

Order Fulfillment Mistakes Your Business Must Avoid

Proving Liability in Dog Bite Cases: What You Need to Know

How to Trade Gift Cards Online: A Comprehensive Guide

How Can Technology Improve Business Operations?

Creating a Culture of Safety: Integrating Industrial Hygiene and Emergency Management

How to Improve Customer Service & Build Brand Loyalty

The Role of Technology in Modern Employee Recognition Programs

Using Influencer Marketing to Boost Sales and Customer Trust

Unlocking the Power of Guest Posts in Your SEO Strategy

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Call & Contact Center Expo 2024
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Latest Articles

  • How Customer-Centric Strategies Are Driving Success in Logistics
  • Freshdesk vs Zendesk: The AI Customer Service Face-Off for Small and Large Businesses
  • Leveraging AI Assistants to Deliver Proactive and Personalized Customer Service
  • How AI is Making Small CX Teams More Competitive
  • WFM and AI: How Artificial Intelligence Will Transform Workforce Planning in the Future

Customer Service News

  • Enghouse Completes Acquisition of Aculab PLC
  • Microsoft Launches Multilingual Voice Agents for Contact Centers
  • Twilio Drives Conversational AI Forward with ConversationRelay
  • Agentforce 2.0: The Next Evolution in Digital Labor Platforms
  • Moneypenny and VoiceNation Make It Rain Gift Cards for Rainbow Village

Knowledge Base

  • What Are the Best Practices for Handling Sensitive Customer Service Claims?
  • 7 Ways Customer Retention Impacts Financial Growth
  • What is Automation Testing and Why is it Important?
  • Smart Building Platforms for Facilities Management: Streamlining Operations and Maintenance
  • Top 9 Ways to Keep Your Customer Support Team Motivated

Manager’s Toolbox

  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only
  • What Is Buridan’s Ass and How Does It Impact Customer Service Management?
  • What Are the 10 Principles of Urwick?
  • What Is the BCG Matrix and How Do I Use It?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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