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Knowledge Base

How Practical Employee Training and Development Programs Can Deliver Measurable Results

The Role of Customs Analysis in Reducing Import/Export Delays for Manufacturers

How Casinos Are Revolutionizing Customer Service with Technology

Building a Career in Customer Service: A Guide for Recent Graduates

Boosting Team Morale in the Workplace

Master the Kitchen with Proven Techniques for Consistent Wins

How Using Funny Pictures of People Can Boost Your Brand’s Marketing

The Crucial Role of Expert Legal Support in Medical Negligence Cases

4 Exchanges to Buy Bitcoin with a Credit Card

Reaching Peak Efficiency: How the Top 5 Staffing Agencies Utilize VMS

How Online Casinos Handle Customer Service for E-Wallet Users

Your Ultimate Guide to Tracking Employee Hours

How Digital Invoices Enhance Customer Interactions

How Does Having Customer Support Affect a Company’s Marketing?

The Role of Financial Operations in Enhancing Customer Service: Why It Matters

How SEO Can Enhance Customer Experience

AI’s Picks: The Ultimate Top 10 Gifts for Men in the Corporate World

The Power of Expertise: How Specialized Recruiters Elevate eCommerce Businesses

How To Record a Business Webinar

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Call & Contact Center Expo 2024
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Latest Articles

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  • Leveraging AI Assistants to Deliver Proactive and Personalized Customer Service
  • How AI is Making Small CX Teams More Competitive
  • WFM and AI: How Artificial Intelligence Will Transform Workforce Planning in the Future

Customer Service News

  • Enghouse Completes Acquisition of Aculab PLC
  • Microsoft Launches Multilingual Voice Agents for Contact Centers
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  • Agentforce 2.0: The Next Evolution in Digital Labor Platforms
  • Moneypenny and VoiceNation Make It Rain Gift Cards for Rainbow Village

Knowledge Base

  • What Are the Best Practices for Handling Sensitive Customer Service Claims?
  • 7 Ways Customer Retention Impacts Financial Growth
  • What is Automation Testing and Why is it Important?
  • Smart Building Platforms for Facilities Management: Streamlining Operations and Maintenance
  • Top 9 Ways to Keep Your Customer Support Team Motivated

Manager’s Toolbox

  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only
  • What Is Buridan’s Ass and How Does It Impact Customer Service Management?
  • What Are the 10 Principles of Urwick?
  • What Is the BCG Matrix and How Do I Use It?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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