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Knowledge Base

Sports Betting: A Fun Way to Engage with Your Favorite Games

Small Business Financing: A Guide to Funding Your Growth

Top 5 Services to Increase Genuine Engagement on Instagram

How to Choose a Safe and Reliable Online Casino in Spain with the Best Customer Service

Key Factors to Keep in Mind When Developing a Product Catalog

Banking-as-a-Service (BaaS): Enabling Fintech Innovation

How To Implement a Robust Data Security Plan

Exploring Current SEO Trends: A Comprehensive Guide

Promotional Products for Every Industry: A Comprehensive Guide

How to Write an Essay About Customer Service?

Demystifying Online AI CV Builders: A Guide to Crafting Your Perfect Resume

Is There a Difference Between Workplace Harassment and Bullying?

Office Phone Booths or Meeting Pods? Which Are Better for Optimizing Office Space?

Legal Expertise of an Expert Workers’ Compensation Lawyer in Brisbane: Navigating Claims Successfully

Exploring the Virtual Casino Experience

Engaging Team Building Exercises for Work: Boosting Collaboration and Morale

Building a Business from Anywhere in 12 Easy Steps

Crafting Capabilities of Online Popup Builders

3 Innovative Ways Technology Is Transforming Meal Preparation

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Call & Contact Center Expo 2024
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Latest Articles

  • How Customer-Centric Strategies Are Driving Success in Logistics
  • Freshdesk vs Zendesk: The AI Customer Service Face-Off for Small and Large Businesses
  • Leveraging AI Assistants to Deliver Proactive and Personalized Customer Service
  • How AI is Making Small CX Teams More Competitive
  • WFM and AI: How Artificial Intelligence Will Transform Workforce Planning in the Future

Customer Service News

  • Enghouse Completes Acquisition of Aculab PLC
  • Microsoft Launches Multilingual Voice Agents for Contact Centers
  • Twilio Drives Conversational AI Forward with ConversationRelay
  • Agentforce 2.0: The Next Evolution in Digital Labor Platforms
  • Moneypenny and VoiceNation Make It Rain Gift Cards for Rainbow Village

Knowledge Base

  • What Are the Best Practices for Handling Sensitive Customer Service Claims?
  • 7 Ways Customer Retention Impacts Financial Growth
  • What is Automation Testing and Why is it Important?
  • Smart Building Platforms for Facilities Management: Streamlining Operations and Maintenance
  • Top 9 Ways to Keep Your Customer Support Team Motivated

Manager’s Toolbox

  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only
  • What Is Buridan’s Ass and How Does It Impact Customer Service Management?
  • What Are the 10 Principles of Urwick?
  • What Is the BCG Matrix and How Do I Use It?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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