Customer Service News

Retain the Human Touch: How to Deliver Personalised and Helpful Customer Service

Securing the Future of High Street Retail

KCB Bank Improves Customer Experience Using Sparkcentral Customer Service Platform with WhatsApp Support

Australian Startup Localz Opens Its Doors in Culver City

Webinar: Supercharge Your Customer Support Team

ID R&D Simplifies Enterprise Integration and Cross-Channel Enrollment for Voice Biometrics with IDVoice v2.7

Webinar: The Future of Customer Service

British Gas Goes the Extra Mile to Improve Customer Experiences with Localz

GCOM Part of the Growing Gamification and AI Market

VoiceFoundry and SMG Leverage Amazon Connect for New Self-Serve Contact Center Feedback and Measurement Application

Webinar: The Experience Economy – Customer Data, VoC and Closing the Feedback Loop

Coveo Announces its AI-Powered Relevance and Recommendations Technology for ServiceNow

How Improved Customer Education Helped Nintex Drive 153% Higher Annual Recurring Revenue

CRM Platform Drives Change for National Charity

Huawei Launches New Customer Experience Recruitment Campaign

Customer Service Summit: CSM Discount Code

Bosch Service Solutions Wins Technology Leadership Award

United Utilities’ Service Recovery Team Wins Awards Hat-Trick

Webinar: Empower Your Customer Support Workforce in 2019

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