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Customer Service News

Webinar: How Microsoft and Travelzoo Reimagine Customer Service

How Philanthropy Will Promote Customer Engagement and Boost Your Business

Consumers Ditch Businesses Following Poor Customer Service

Building Employee Financial Wellness Enhances Employee Retention

Global State of Customer Experience Survey 2018

The Importance of Improved Customer Experiences within the UK Banking Sector

Out of Touch and out of Business: The Universal Problem of Poor Contactability

Airline Customer Satisfaction Scores Fall In 2018

Jackson Receives Prestigious Awards for Contact Center Excellence

Southwest Airlines Ranked Top for Customer Experience

Miller Homes Scores Five Stars for Customer Satisfaction

Less than 10 Percent of Customers Say They Always Receive Excellent Service

Helping Shape Customer Experience in the Utilities Sector

UK Tops the ‘Smile’ Ranking for Customer Experience

Final Mile Is Often the Final Straw for Customers

Client Care and New Technology Emerge as Top Legal Practice Priorities

Top 12 Retailers for Customer Service

New Book Explores How to Attract Customers in a World of AI, Bots and Automation

Fines and Loss of Customer Trust If Companies Ignore New GDPR Legislation