As a support manager, can we implement chatbots to automate customer service?

Yes! You can most certainly implement chatbots to automate customer service. I was just reading that 32% of consumers expect a response within 30 minutes through social media. This article on AI transforming customer service also elaborates that customer service automation can also reduce costs. On top of chatbots, you can also use IVR, and self-service knowledge bases to provide additional automated baths for your customers to follow!

I hope that helped! Have a great day Nathan!
Justin Kunst