https://www.customerservicemanager.com/how-to-improve-amazon-customer-satisfaction/ The Magazine for Customer Service Managers & Professionals Wed, 24 Feb 2021 23:57:21 +0000 hourly 1 https://www.customerservicemanager.com/how-to-improve-amazon-customer-satisfaction/#comment-55452 Wed, 24 Feb 2021 23:57:21 +0000 https://www.customerservicemanager.com/?p=15808#comment-55452 Great article and information. The only problem here after, is Amazon.com and related, do not follow or even hold up themselves “good customer service” in resolving customer service issues at a first notice In a timely manner when a customer calls with an issue or problem. This is due to the initial call to an Amazon representative (that cannot help you and has no account answers or information ultimately only able to forward confirmed information to what could have been achieved if calls went direct to actual support/customer service) reads a script as if a technician that could and is actually going to resolve issues right then.
[Rep: ” Hi I’m _____ , before I can help you let me get some information…. name and email or phone # associated with your acct. “Etc..]
This is nothing more than a waste of time for the customer and is a waiting room as in thanks for calling, an account specialist will call you back within 24 hours.]
This is nothing but a step for a company to buy time for unknown reasons that really creates a “bottle neck” of customers issues that relatively could have 99.9% been handled and resolved if a customer service line went directly to a real person or interactive functioning system of to resolve on the spot. They do exist and Majorty of major or big companies do have them.
Thanks for ready and yes it’s me venting.

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