Comments on: Call Center Skills – Five Tips for Better Huddles and Meetings https://www.customerservicemanager.com/call-center-skills-better-meetings/ The Magazine for Customer Service Managers & Professionals Fri, 21 Oct 2022 14:38:33 +0000 hourly 1 By: Avatar dialler https://www.customerservicemanager.com/call-center-skills-better-meetings/#comment-4631 Thu, 04 Feb 2016 16:23:47 +0000 http://www.customerservicemanager.com/csm210469/?p=689#comment-4631 I think agent should also be provided with a chance to select the topic for team huddle once in a while. And the reason is, agents are more aware with the customers than managers so there might be a thing or two that they would like to talk about to get something done better or an individual may have feeling some uneasiness towards a matter. So I think we should let agents decide the topic as well.

]]>