https://www.customerservicemanager.com/lose-the-customers-confidence-and-you-lose-the-customer/ The Magazine for Customer Service Managers & Professionals Tue, 25 Jul 2017 12:26:11 +0000 hourly 1 https://www.customerservicemanager.com/lose-the-customers-confidence-and-you-lose-the-customer/#comment-11141 Tue, 25 Jul 2017 12:26:11 +0000 http://www.customerservicemanager.com/?p=11120#comment-11141 Absolutely in agreement. Its very disappointing when service providers do not value the time of customers. I believe training employees with the right expertise is primarily the most important aspect of any service industry. The call would not have been transferred 3 times if the prior representatives were well trained on their key responsibility area.

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