https://www.customerservicemanager.com/action-ideas-to-deal-with-difficult-customers/ The Magazine for Customer Service Managers & Professionals Wed, 05 Oct 2022 19:26:12 +0000 hourly 1 https://www.customerservicemanager.com/action-ideas-to-deal-with-difficult-customers/#comment-9494 Sat, 18 Feb 2017 20:12:31 +0000 http://www.customerservicemanager.com/csm210469/?p=210#comment-9494 The section Stop Saying Sorry, it would be sufficient for saying “Sorry about that, give me the details and I’ll sort this out for you”. Since the employee is giving some sort of promise that the patron will be taken care of.
It would be unwise to just say the word “sorry”, but alright if accompanied by some other promising words.

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