https://www.customerservicemanager.com/the-do-and-donts-of-customer-service/ The Magazine for Customer Service Managers & Professionals Thu, 21 Mar 2019 11:14:24 +0000 hourly 1 https://www.customerservicemanager.com/the-do-and-donts-of-customer-service/#comment-15035 Thu, 21 Mar 2019 11:14:24 +0000 http://www.customerservicemanager.com/?p=5907#comment-15035 The problem we feel is that there are so many cut backs in customer services. Where there was previously a team of 10 customer agents manning phones, now that same call volumes is managed by 3 or at times 1 member of staff. All the while companies are diverting user queries to long complicated IVR systems to either baffle or confuse the customer into pursuing the query.

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