Comments on: How Good is Amazon’s Customer Service? (Full Review)

By: R. Venugopalan

R. Venugopalan — Fri, 16 Aug 2024 08:50:25 +0000

In reply to Daniel. Agree completely

By: R. Venugopalan

R. Venugopalan — Fri, 16 Aug 2024 08:49:56 +0000

In reply to steve wagner. Customer service has become a charade with Amazon. They entertain all sorts of unethical business practices of their sellers.

By: R. Venugopalan

R. Venugopalan — Fri, 16 Aug 2024 08:48:07 +0000

In reply to Patrick Champagne. Exactly my experience this week. Amazon cares about their sellers more than their customers. Seems they can make more money (un ethically) by doing so

By: Joe Dunfee

Joe Dunfee — Mon, 10 Jun 2024 20:06:48 +0000

Amazon is now all about useless chat-bots designed to waste your time, in hope that you will just give up and go away. Even the “have Amazon call me” option is now just a chat-bot that calls.

And even if you spend the hour (or more) of time it takes to get to a human being, don’t expect even a sympathetic customer service rep to be empowered to do much. And in my experience, even when you get a sympathetic ear, who spends a lot of time working to solve the problem, their work is likely to be canceled. Amazon will not even acknowledge what the prior person said when you follow up with another call.

Amazon has clearly abandoned actual customer support. If you’ve lost a lot of money on something, you may need to go to your credit card company to seek the refund. Though, it will take extra effort, and a lot more time.

By: Daniel

Daniel — Mon, 01 Jan 2024 10:39:56 +0000

There is nothing good with their customer service. In fact, they have the worst customer service now. Go to reddit and read the feedback from people that have shopped from amazon. In 2023, I had 5 major issues with them myself. I serached the internet to see if it’s just me, well, guess what, so many people that were writing about the same issues.
Their reps are literally acting like robots. They are trained to brush people off rather than helping them. I was their prime member for so many years. I canceled the membership and never buying from them anymore.

By: steve wagner

steve wagner — Fri, 08 Dec 2023 22:33:05 +0000

I cannot believe what has happened to amazon, especially customer service and complaints procedure. I am having to sue a 3rd party seller to get my £700 back, as for the so called A to Z guarantee? Not worth the paper its written on….my advice? If its not from amazon direct forget it.

By: Patrick Champagne

Patrick Champagne — Sat, 18 Nov 2023 01:21:18 +0000

Amazon used to care about their customer but in about 3 weeks I’ve been wronged by the seller and Amazon did nothing, not only that, I was asked to prove that the package I send was not damaged but they take the word of the seller without asking proof but again I have to prove it. I know my package was not damaged when I send it but again, I’m the one who’s lying.
Also, when I called Amazon customer service, not only they didn’t resolve the problem but told me that the specialized people will call me or emailed me within 2 days but never did. I had to call 3 times to get an answer why I didn’t get full refund on 2 items so far that was free return and not damaged, and when I was persistent I was hang up on the 2 times. Wow so much for helping client.
I know I’m writing this but it’s going to fall between 2 chairs but I’ll make sure that a lot of people know about this tactic from sellers and that Amazon won’t have your back.
I also stopped all my monthly items.
Patrick

By: Steven Gauss

Steven Gauss — Fri, 16 Jun 2023 06:07:56 +0000

What have you been drinking? They’re all offshore. They lie without a qualm and can’t even keep their lies consistent