https://www.customerservicemanager.com/6-tips-for-shifting-to-proactive-customer-service/ The Magazine for Customer Service Managers & Professionals Mon, 08 Feb 2021 07:38:10 +0000 hourly 1 https://www.customerservicemanager.com/6-tips-for-shifting-to-proactive-customer-service/#comment-54875 Mon, 08 Feb 2021 07:38:10 +0000 https://www.customerservicemanager.com/?p=24208#comment-54875 How important it is to have a good customer service that is proactive and not limited to simply dealing with complaints or claims. It is important to follow up on the sale made, to know the customer’s feelings about the product purchased, so that the customer feels personally attended to and not just another number, and this is where a proactive customer service plays an important role.

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