https://www.customerservicemanager.com/test-your-customer-service-knowledge/ The Magazine for Customer Service Managers & Professionals Sun, 20 Nov 2016 08:01:28 +0000 hourly 1 https://www.customerservicemanager.com/test-your-customer-service-knowledge/#comment-7950 Sun, 20 Nov 2016 08:01:28 +0000 http://www.customerservicemanager.com/csm210469/?p=327#comment-7950 I would like to ask, why “7. For a company to be considered service-oriented:” why is it not mentioned “customer service” in its mission statement?

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