UPS Customer Services ranks up there with some of the WORST customer service I’ve ever encountered. I sent a package 12/16/2023. It seemed like it had been lost because when I checked 12/29/2023 the package hadn’t moved. The UPS system would not allow me to make a claim regarding the package. Calling customer service gets you a very poorly designed AI that asks you what you need help with but then ignores what you asked for. It won’t let you take to someone who may be able to help. After 6 calls I think I found the answer to ho one can get to talk to a real person. Every time the system repeats your tracking number and asks you if its right just say no and eventually it”ll put you on hold (30 minutes or so). Sometimes the customer service person can answer your question. In my case I was told the package is not lost bt scheduled for delivery 01/02/2023.

It is a lot of work to get simple questions answered.

Michael E. Koenig