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Knowledge Base

The Psychology Behind TikTok’s Viral Algorithm

10 Tips for Better Customer Service in Real Estate

5 Effective Ways to Optimize Your Customer Service in Lending

How to Sell My House Fast

Student Pathways into Customer Service Management: Skills, Tips, and Career Insights

Enhancing Customer Service Operations with the Right Tools

Review of Available Bonus Offers, Codes and Promotions at Richard Casino

The Importance of 24/7 Support Availability Across iGaming Brands

10 Must-Have Features in a Productivity Browser for Busy Professionals

Board Certified Behavior Analyst Exam Content Outline Breakdown: Key Areas to Master for Success

What to Expect When Working with a Personal Injury Lawyer in Florida

Bitcoin Wallet Recovery: How Customer Service is Navigating the High-Stakes World of Lost Crypto

Top Web Development Companies in Vietnam for Your Consideration

5 Ways to Promote Employee Cybersecurity Awareness Training

Full Review of GW Casino in Australia: From Registration to Client Assistance

Enhancing Customer Experience Through Multilingual Support: The Role of Professional Translation

Funding Options for Your Customer Service Operation

Winning Customer Service: How Online Casinos Can Enhance Player Experience

Enhancing Customer Service Through Compliance and Safety Measures

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Call & Contact Center Expo 2024
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Latest Articles

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  • Leveraging AI Assistants to Deliver Proactive and Personalized Customer Service
  • How AI is Making Small CX Teams More Competitive
  • WFM and AI: How Artificial Intelligence Will Transform Workforce Planning in the Future

Customer Service News

  • Enghouse Completes Acquisition of Aculab PLC
  • Microsoft Launches Multilingual Voice Agents for Contact Centers
  • Twilio Drives Conversational AI Forward with ConversationRelay
  • Agentforce 2.0: The Next Evolution in Digital Labor Platforms
  • Moneypenny and VoiceNation Make It Rain Gift Cards for Rainbow Village

Knowledge Base

  • What Are the Best Practices for Handling Sensitive Customer Service Claims?
  • 7 Ways Customer Retention Impacts Financial Growth
  • What is Automation Testing and Why is it Important?
  • Smart Building Platforms for Facilities Management: Streamlining Operations and Maintenance
  • Top 9 Ways to Keep Your Customer Support Team Motivated

Manager’s Toolbox

  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only
  • What Is Buridan’s Ass and How Does It Impact Customer Service Management?
  • What Are the 10 Principles of Urwick?
  • What Is the BCG Matrix and How Do I Use It?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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