Comments on: Why Customer Service Employees Need Guidelines Not Just Rules https://www.customerservicemanager.com/why-customer-service-employees-need-guidelines-not-just-rules/ The Magazine for Customer Service Managers & Professionals Wed, 05 Oct 2022 16:21:14 +0000 hourly 1 By: John Kirby https://www.customerservicemanager.com/why-customer-service-employees-need-guidelines-not-just-rules/#comment-5970 Thu, 30 Jun 2016 20:08:49 +0000 http://www.customerservicemanager.com/?p=9060#comment-5970 Great article. I agree wholeheartedly. Thank you for such a well written and forward thinking article Mr. Hogg. You must, as I do get results from customer service people when this approach is woven into your management style.
Thanks again. I think more people should read this.

John Kirby

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