https://www.customerservicemanager.com/the-most-important-thing-in-customer-experience/ The Magazine for Customer Service Managers & Professionals Fri, 22 Dec 2017 18:04:06 +0000 hourly 1 https://www.customerservicemanager.com/the-most-important-thing-in-customer-experience/#comment-12248 Fri, 22 Dec 2017 18:04:06 +0000 http://www.customerservicemanager.com/?p=12093#comment-12248 What is your opinion about chatbots serving your customers? My belief is bots are going to be the future of customer service and fulfilment because of its inherent automation, machine learning and 24 x 7 intelligent availability. We at Engati have started the journey. ChatBots will be great! They will do what we struggle or do not want to do.

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