Comments on: Ten Tips for Effective Customer Service Training https://www.customerservicemanager.com/ten-tips-for-effective-customer-service-training/ The Magazine for Customer Service Managers & Professionals Fri, 21 Oct 2022 14:13:07 +0000 hourly 1 By: Olivia https://www.customerservicemanager.com/ten-tips-for-effective-customer-service-training/#comment-42326 Thu, 02 Jul 2020 21:01:37 +0000 http://www.customerservicemanager.com/csm210469/?p=765#comment-42326 These are really great tips! We can all agree that training is important, and companies that have training and a customer service enablement programs in place are truly the ones that thrive. Your 8th tip was great, talking about “nightmare” or tough customers is so important. Managers should encourage their employees to have these discussions and work through why the customer may be upset and how they can fix the problem. It’s also helpful to review these difficult conversations as a team so everyone can see examples of interactions that go smoothly and tactics that are useful. This article was truly a great reminder of how necessary customer service training is, thanks, Linda!

]]> By: michael shader https://www.customerservicemanager.com/ten-tips-for-effective-customer-service-training/#comment-42186 Thu, 25 Jun 2020 22:06:39 +0000 http://www.customerservicemanager.com/csm210469/?p=765#comment-42186 Interested in learning more about your cust service consulting services…thx

]]> By: Ian Miller https://www.customerservicemanager.com/ten-tips-for-effective-customer-service-training/#comment-18700 Wed, 10 Jul 2019 13:59:03 +0000 http://www.customerservicemanager.com/csm210469/?p=765#comment-18700 In reply to Patlin.

Good luck!

]]> By: Patlin https://www.customerservicemanager.com/ten-tips-for-effective-customer-service-training/#comment-18652 Wed, 10 Jul 2019 00:56:08 +0000 http://www.customerservicemanager.com/csm210469/?p=765#comment-18652 Tomorrow will be my first Customer Service Workshop, i hope to learn as much as i can from the organizers.

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