https://www.customerservicemanager.com/customer-service-facts/ The Magazine for Customer Service Managers & Professionals Wed, 10 Nov 2021 14:02:04 +0000 hourly 1 https://www.customerservicemanager.com/customer-service-facts/#comment-67282 Wed, 10 Nov 2021 14:02:04 +0000 http://www.customerservicemanager.com/csm210469/?p=1498#comment-67282 […] the disgruntled customer won’t suffer in silence. A dissatisfied customer will tell 9 to 15 people about the bad experience. Satisfied customers, on the other hand, tell 4 to 6 people about […]

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