Comments on: 6 Tips to Help Reduce the Pressure on Your Customer Service Team https://www.customerservicemanager.com/6-tips-to-help-reduce-the-pressure-on-your-customer-service-team/ The Magazine for Customer Service Managers & Professionals Wed, 05 Oct 2022 13:33:42 +0000 hourly 1 By: Karl Sandland https://www.customerservicemanager.com/6-tips-to-help-reduce-the-pressure-on-your-customer-service-team/#comment-93613 Tue, 02 Aug 2022 10:12:58 +0000 https://www.customerservicemanager.com/?p=34096#comment-93613 Love this list of tips and for me tip 6 ‘Train your employees’ is key.
It’s all too common for businesses to put some of their young, trainees or inexperienced operatives in Customer Service roles.
Customer Service is easy right?
It’s a great training ground?
What’s the risk?
Well, THE RISK…is HUGE!

There’s the risk of upsetting and losing customers as they are not handled correctly AND probably worse still
there’s the risk of failure to the employee – putting them in situations they are not equipped for.

It’s about time that ALL businesses showed their front-line agents
they care about them as much as retaining customers and profits.

Guide them
Coach them
Invest in training for them
…don’t just fill a role and throw them in at the deep end, hoping they’ll figure it out for themselves.

They won’t!
– and you’ll probably lose some customers along the way.

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