https://www.customerservicemanager.com/customer-experience-is-more-than-customer-satisfaction/ The Magazine for Customer Service Managers & Professionals Fri, 21 Oct 2022 15:36:55 +0000 hourly 1 https://www.customerservicemanager.com/customer-experience-is-more-than-customer-satisfaction/#comment-7125 Tue, 23 Aug 2016 19:54:31 +0000 http://www.customerservicemanager.com/csm210469/?p=341#comment-7125 GREAT insight! We were just speaking today about ridiculous requirements regulatory standards put on companies to measure customer satisfaction. This really put some new perspective into our thought process. Thanks!

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