Comments on: Dealing with Customer Complaints – B.L.A.S.T. https://www.customerservicemanager.com/dealing-with-customers-complaints/ The Magazine for Customer Service Managers & Professionals Fri, 02 Feb 2024 13:07:10 +0000 hourly 1 By: Lourence Flores https://www.customerservicemanager.com/dealing-with-customers-complaints/#comment-197656 Wed, 18 Oct 2023 18:24:31 +0000 http://www.customerservicemanager.com/csm210469/?p=325#comment-197656 Good!

]]> By: Scott Sutherlin https://www.customerservicemanager.com/dealing-with-customers-complaints/#comment-194128 Mon, 02 Oct 2023 02:09:37 +0000 http://www.customerservicemanager.com/csm210469/?p=325#comment-194128 How would I know if someone lying just to get a free meal?

]]> By: Michelle https://www.customerservicemanager.com/dealing-with-customers-complaints/#comment-79448 Tue, 31 May 2022 22:39:13 +0000 http://www.customerservicemanager.com/csm210469/?p=325#comment-79448 Manager was rude food wasn’t ready when it said it would be and had to wait almost 30mins longer. When we got home the food was horrible and called customer Service and they said I would get a refund and someone would call me back and it’s been 8 months and still no money back or phone call.

]]> By: Kenneth A. Swarts https://www.customerservicemanager.com/dealing-with-customers-complaints/#comment-72797 Tue, 08 Mar 2022 22:38:30 +0000 http://www.customerservicemanager.com/csm210469/?p=325#comment-72797 Hey Albert No One Likes Complaints
I have Never contacted You BUT Get This it Happened Sunday Night
03-06-22 Customer Ordered at 7:50 pm by Call in Micah took order over phone. wrote in instructions “leave food on refrigerator by door.”
Ken delivers at 8:15 pm. [ cash order] Ken Knocks on apartment door/puts 2-9″ pizzas & wings in a bag on refrigerator as Requested/ Lady comes to door with cash money in hand/ opens & says to roommate ,”Hey, it’s that Guy again” Turn to face Ken,”We told you to never come here again”/ Ken says, “No One TOLD Me that; I am Sorry.” Ken turns & Left

]]> By: Uzma Sarwat https://www.customerservicemanager.com/dealing-with-customers-complaints/#comment-31467 Thu, 28 Nov 2019 21:04:12 +0000 http://www.customerservicemanager.com/csm210469/?p=325#comment-31467 It good for acknowledgement to deal with customers on daily basis. Helpfull

]]> By: Louis Stephens https://www.customerservicemanager.com/dealing-with-customers-complaints/#comment-17339 Thu, 13 Jun 2019 13:07:03 +0000 http://www.customerservicemanager.com/csm210469/?p=325#comment-17339 In was just in a passing conversation that I heard the acronym B L A S T mentioned. Thanks for that short lesson. I will practice this in the restaurant that I am currently a manager. I will be looking at more examples.
Thanks again.

Louis Stephens

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