https://www.customerservicemanager.com/bring-the-skills-of-the-theatre-to-your-face-to-face-customer-service-training/ The Magazine for Customer Service Managers & Professionals Wed, 05 Oct 2022 15:43:31 +0000 hourly 1 https://www.customerservicemanager.com/bring-the-skills-of-the-theatre-to-your-face-to-face-customer-service-training/#comment-32140 Wed, 04 Dec 2019 21:18:57 +0000 https://www.customerservicemanager.com/?p=17732#comment-32140 I never really realized the benefits of theatre and customer service training, but this article really opened my eyes to how useful it can be! I especially loved the idea of the 5 ‘p’s’. Our team regularly practices customer service conversations that could take place in a variety of situations (in-person, online, or over the phone) and I’m definitely going to recommend we consider the 5 ‘p’s’ for our next practice sessions! Not only do I think they’re important to remember for face-to-face conversations, but I also think they’re important to remember for phone calls with customers. Thanks for these tips!

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