https://www.customerservicemanager.com/how-to-create-a-personalized-customer-experience/ The Magazine for Customer Service Managers & Professionals Wed, 05 Oct 2022 16:01:38 +0000 hourly 1 https://www.customerservicemanager.com/how-to-create-a-personalized-customer-experience/#comment-13524 Sun, 29 Jul 2018 09:53:45 +0000 https://www.customerservicemanager.com/?p=14176#comment-13524 A great experience indeed. If they made it a process to check on every guest staying with them and did that little extra to emotionally connect as in Shep’s case … and if each such guest shared his story with ten people, imagine the fan following for the hotel.

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