Call & Contact Center Expo 2024
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Retail

How Retailers Can Cut the Queues and Reduce Customers’ Waiting Time

15 Effective Ways to Improve Retail Customer Engagement

How Retailers Can Adapt to Ensure They’re Delivering Superior Customer Experiences in an Economic Downturn

How to Increase Customer Satisfaction in Retail

Six Ways Chatbots Can Enhance Retail Brand Communications

Remaining Competitive in Retail: How to Optimize Customer Experience

How VR is Leveraged in Customer Service and Retail Training

Key Retail Trends Right Now: Delivering Seamless Customer Experiences

Inspiring Ways to Create a Customer-Focused Experience within Retail

The Latest Technology Revolutionizing the In-Store Customer Experience

What the Delivery Feedback Gap Means for Retailers and How They Can Close It

In Retail Today, There’s Only One Way to Avoid Becoming Another Amazon Warehouse Supplier

Changes in Consumer Insights Shopping Habits

It’s the Post-Purchase Experience That Damages Retail Brands the Most According to Trustpilot

7 Ways to Provide Perfect Customer Service in the Home Improvement Industry

5 Customer Service Lessons from the Mall of America

Only Delighted Customers Should Bounce Back: Tips to Help Online Merchants Prevent Chargebacks

How E-Commerce Businesses Can Thrive Amidst a Retail Crisis

Top 4 Customer Loyalty Tips for Retailers

Call & Contact Center Expo 2024
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Latest Articles

  • How Customer-Centric Strategies Are Driving Success in Logistics
  • Freshdesk vs Zendesk: The AI Customer Service Face-Off for Small and Large Businesses
  • Leveraging AI Assistants to Deliver Proactive and Personalized Customer Service
  • How AI is Making Small CX Teams More Competitive
  • WFM and AI: How Artificial Intelligence Will Transform Workforce Planning in the Future

Customer Service News

  • Enghouse Completes Acquisition of Aculab PLC
  • Microsoft Launches Multilingual Voice Agents for Contact Centers
  • Twilio Drives Conversational AI Forward with ConversationRelay
  • Agentforce 2.0: The Next Evolution in Digital Labor Platforms
  • Moneypenny and VoiceNation Make It Rain Gift Cards for Rainbow Village

Knowledge Base

  • What Are the Best Practices for Handling Sensitive Customer Service Claims?
  • 7 Ways Customer Retention Impacts Financial Growth
  • What is Automation Testing and Why is it Important?
  • Smart Building Platforms for Facilities Management: Streamlining Operations and Maintenance
  • Top 9 Ways to Keep Your Customer Support Team Motivated

Manager’s Toolbox

  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only
  • What Is Buridan’s Ass and How Does It Impact Customer Service Management?
  • What Are the 10 Principles of Urwick?
  • What Is the BCG Matrix and How Do I Use It?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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