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Financial Services

What Are the Three Pillars of B2B Customer Support for Fintechs?

How Forex Companies Can Improve Their Customer Service

The State of Customer Experience in Financial Services: Where Do We Go From Here?

Improving Customer Service and Experience in the Banking Sector

10 Ways to Improve Customer Service in The Financial Services Industry

Consumer Obsession: The Powerhouse Behind Banks’ New Role in Society

Unifying the Customer Experience: The Key to Customer Service Success in Banking

7 Ways to Improve Financial Customer Services

Financial Services Remains a People Business: What Global Customer Relations Managers Need to Know

How Can Financial Firms Learn to Be Loved?

10 Ways Accountants Can Provide Excellent Customer Service

To Improve Customer Experience Financial Services Firms Must Make Agent Retention a Priority

5 Banking Customer Experience Predictions for 2020

How a Great App Can Help Your Bank Achieve Its Customer Service Goals

Anticipating the Future of Financial Services Customer Complaints Handling

Social Media Makes Banking Social Again

Call & Contact Center Expo 2024
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Latest Articles

  • How Customer-Centric Strategies Are Driving Success in Logistics
  • Freshdesk vs Zendesk: The AI Customer Service Face-Off for Small and Large Businesses
  • Leveraging AI Assistants to Deliver Proactive and Personalized Customer Service
  • How AI is Making Small CX Teams More Competitive
  • WFM and AI: How Artificial Intelligence Will Transform Workforce Planning in the Future

Customer Service News

  • Enghouse Completes Acquisition of Aculab PLC
  • Microsoft Launches Multilingual Voice Agents for Contact Centers
  • Twilio Drives Conversational AI Forward with ConversationRelay
  • Agentforce 2.0: The Next Evolution in Digital Labor Platforms
  • Moneypenny and VoiceNation Make It Rain Gift Cards for Rainbow Village

Knowledge Base

  • What Are the Best Practices for Handling Sensitive Customer Service Claims?
  • 7 Ways Customer Retention Impacts Financial Growth
  • What is Automation Testing and Why is it Important?
  • Smart Building Platforms for Facilities Management: Streamlining Operations and Maintenance
  • Top 9 Ways to Keep Your Customer Support Team Motivated

Manager’s Toolbox

  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only
  • What Is Buridan’s Ass and How Does It Impact Customer Service Management?
  • What Are the 10 Principles of Urwick?
  • What Is the BCG Matrix and How Do I Use It?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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