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Ecommerce

Leveraging Artificial Intelligence and Machine Learning in E-commerce Development

Tips to Selecting the Right Wholesale Commerce Solution for Distributors

Eight Questions Online Retailers Should Ask before Outsourcing Customer Service

E-Commerce Payments: 5 Ways to Reduce Costs

E-Commerce Customer Service Best Practices

5 Best Practices to Improve Customer Service Experience in Ecommerce

11 Ways an Ecommerce Business Can Give Excellent Customer Service

Omnichannel eCommerce for SMBs: How to Do It Right

Top 5 Ways to Boost Customer Experience on Your eCommerce Website

Strong Customer Authentication: Three Things Every Merchant Needs to Know

Successful Ecommerce Shipping Strategies: The Key to Happy Customers

10 Tips to Gain Customer Loyalty for Your Ecommerce Business

Top Shopify Customer Support Apps for October 2020

5 Ways Brands use eCommerce Data to Improve Their Customer Service

5 Reasons Why Customer Service Is So Important for Online Businesses

AI in Ecommerce: Personalization and Beyond

Only Delighted Customers Should Bounce Back: Tips to Help Online Merchants Prevent Chargebacks

How Brands Can Build Customer Trust of Chatbots: Make Them Smarter

Call & Contact Center Expo 2024
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Latest Articles

  • How Customer-Centric Strategies Are Driving Success in Logistics
  • Freshdesk vs Zendesk: The AI Customer Service Face-Off for Small and Large Businesses
  • Leveraging AI Assistants to Deliver Proactive and Personalized Customer Service
  • How AI is Making Small CX Teams More Competitive
  • WFM and AI: How Artificial Intelligence Will Transform Workforce Planning in the Future

Customer Service News

  • Enghouse Completes Acquisition of Aculab PLC
  • Microsoft Launches Multilingual Voice Agents for Contact Centers
  • Twilio Drives Conversational AI Forward with ConversationRelay
  • Agentforce 2.0: The Next Evolution in Digital Labor Platforms
  • Moneypenny and VoiceNation Make It Rain Gift Cards for Rainbow Village

Knowledge Base

  • What Are the Best Practices for Handling Sensitive Customer Service Claims?
  • 7 Ways Customer Retention Impacts Financial Growth
  • What is Automation Testing and Why is it Important?
  • Smart Building Platforms for Facilities Management: Streamlining Operations and Maintenance
  • Top 9 Ways to Keep Your Customer Support Team Motivated

Manager’s Toolbox

  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only
  • What Is Buridan’s Ass and How Does It Impact Customer Service Management?
  • What Are the 10 Principles of Urwick?
  • What Is the BCG Matrix and How Do I Use It?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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