Call & Contact Center Expo 2024
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Cyber Security

What Are The Main Benefits of Next-Gen MFA Solutions? Unveiling Enhanced Security and User Convenience

Cyber Incident Brings Healthcare Giant to Its Knees, But Sabio Group Had the Cure

Educating Your Team About Online Security Against Ever-Evolving Threats

5 Ways to Improve Your Customer Service Security

National Express Improves Security and Flexibility With 8×8 and PCI Pal

Customer Support Teams Are Not Fraud Investigators – But They Can Create Safe, Trusted Relationships

The Need for Customer-Friendly Authentication Alternatives to Vulnerable One-Time Passcodes

Remote Working Is a Risky Business – But Doesn’t Have to Be with Secure Card Payments

Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres

How to Protect Your Customers’ Data From Cyber Attacks

Top 5 Threats to Customer Data Security

Strong Customer Authentication: Three Things Every Merchant Needs to Know

Stop Blaming Your Agents for Call Center Breaches

How Secure is Your Live Chat Solution?

Call & Contact Center Expo 2024
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Latest Articles

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Customer Service News

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  • Agentforce 2.0: The Next Evolution in Digital Labor Platforms
  • Moneypenny and VoiceNation Make It Rain Gift Cards for Rainbow Village

Knowledge Base

  • What Are the Best Practices for Handling Sensitive Customer Service Claims?
  • 7 Ways Customer Retention Impacts Financial Growth
  • What is Automation Testing and Why is it Important?
  • Smart Building Platforms for Facilities Management: Streamlining Operations and Maintenance
  • Top 9 Ways to Keep Your Customer Support Team Motivated

Manager’s Toolbox

  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only
  • What Is Buridan’s Ass and How Does It Impact Customer Service Management?
  • What Are the 10 Principles of Urwick?
  • What Is the BCG Matrix and How Do I Use It?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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