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Customer Service News

Customer Service Week: Britam’s Commitment to Service Exellence

Improving Customer Experience: NBC Bank Showcases New Initiatives

AI Steps In to Address Customer Service Gaps in Japan’s Labor Shortage

Airtel Africa Enhances Focus on Outstanding Customer Service

The Call Center Capital Confronts the Challenges of AI Innovation

Mardon Saves Time with BigChange Job Management App

Security Concerns Resulting in ‘Cautionary’ AI Adoption in Customer Service, New Survey Finds

Septeo, European Software Publisher, Promotes Customer Excellence With the Sabio Group

Energy and Broadband Customers Experience Rising Stress from Service Issues

Incheon International Airport Celebrates Top Customer Experience Accreditation for Third Year Running

Hypergrowth Customer Service Software Provider Announces New Hires to Fuel UK Growth and US Expansion

Sabio Group Helps Danish-firm, Topdanmark, ‘Buddy Up’ for Peak Workforce Performance

New Research From Wordwatch Reveals Legacy Risk in Communications Compliance

Ferris Building Claims Restorer Deploys BigChange Job Management Software

Specialised Fire & Security Detects a BigChange in Customer Service

Who Gets It Right? The Best and Worst in Global Customer Service

To Tip or Not to Tip: Why Diners are Opting Out of Service Charges

Hotel Shangri-La Tops Singapore’s Customer Service Rankings

Customer Service Apprenticeship Program Celebrates Sustained Achievement