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Call Center

Calabrio Paves the Way for South Africa’s Cloud Contact Centre WFO Journey Alongside AWS Cape Town Launch

True Cloud vs Fake (Hosted) Cloud: What’s the Difference and Why it Matters

Agility and Adaptability Strategies in the Contact Center

15 Tips for Secure Remote Work for Today’s Customer Service Agents

Self-Scheduling: The Answer to Agent Stress in Modern Omnichannel Contact Centres

How to Effectively Use the Phonetic Alphabet in a Call Center

Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres

Selecting Agent Management Solutions – Are You Asking the Right Questions?

Contact Centre Operations: Keep it Simple – Keep it Human

Please Hold, Your Call Is Important to Us: Call Centre Software Tools

The Smart Approach to Resolving Complexity in Contact Centres

Contact Center Outlook: 2022 Promises to Be a Year of Continued Digital Disruption

A CEO’s Perspective on the Evolving Contact Centre Market

The Secret Jet Fuel for a Stagnant Contact Center

A Glimpse Into 2022: How Can Contact Centres Plan Ahead?

Three Ways to Maintain a 5-Star Contact Centre

Contact Centres Simplified: 3 Ways to Turn Theory into Practice

Top 3 Reasons Why Call Centre Workers Have One of the Highest Turnover Rates

What’s Stopping You from Achieving Simplicity in Your Contact Centre?